Returns
Items from your online order can be returned within 30 calendar days of placing your order. You can register your return through our returns portal .
NB!
- You have 30 days from the date your order is shipped to return your purchase.
- The item must be returned unworn, undamaged and carefully folded in the original packaging.
Creating a return
1: Register return
Go to the returns portal and register your return. Enter your postal code and order number. Choose your shipping method.
* Return costs of €4.95 are at your own expense.
2: Return packing
Please ensure that all products are in the same condition as you received them.
3: Remove old labels
Make sure all old shipping labels are removed from the package so that no old labels are scanned.
4: Send
Take your package to your chosen carrier. Have your return label scanned, and you'll receive confirmation that your return has been successfully shipped.
5: Refund
The purchase amount will be refunded via the original payment method within 14 working days after receipt of your return.
Exchanging an order
Return your order and place a new one. That's the fastest way to receive your desired item.