Returns

Items from your online order can be returned within 30 calendar days of placing your order. You can register your return through our returns portal .

NB!

  • You have 30 days from the date your order is shipped to return your purchase.
  • The item must be returned unworn, undamaged and carefully folded in the original packaging.

Creating a return

1: Register return

Go to the returns portal and register your return. Enter your postal code and order number. Choose your shipping method.

* Return costs of €4.95 are at your own expense.

2: Return packing

Please ensure that all products are in the same condition as you received them.

3: Remove old labels

Make sure all old shipping labels are removed from the package so that no old labels are scanned.

4: Send

Take your package to your chosen carrier. Have your return label scanned, and you'll receive confirmation that your return has been successfully shipped.

5: Refund

The purchase amount will be refunded via the original payment method within 14 working days after receipt of your return.

Exchanging an order

Return your order and place a new one. That's the fastest way to receive your desired item.